Privacy Policy

HackerContent Pty Ltd (ABN 86 649 437 178), trading as Site Sorted ("we", "us", "our"). Last updated 3 September 2026.

This policy explains what personal information we collect, how we use it, and your rights. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It covers our platform, customer accounts, the websites we host, and the outreach we send to businesses.

Information we collect

• Business information from public sources (such as Google Business listings and your existing website), used to prepare a website for your business.
• Account details when you subscribe: your name, email and phone number. Payments are handled by Stripe — we never see or store your full card number.
• Content you give us to build or update your site: photos, logos, text and business details.
• Contact-form submissions made through the sites we host, processed on behalf of that site's business.
• Basic usage data: anonymous page-view counts on hosted sites.

How we use it

To build, provide, host and improve your website; to respond to enquiries; to send you service and billing messages; and to run and improve our own service. We rely on a lawful basis and only use information for the purposes it was collected for, or a directly related purpose you'd reasonably expect.

Outreach to businesses

We contact businesses using details they have conspicuously published (their own website or public listing), about a service directly relevant to that business. Every message identifies us as the sender and includes a working opt-out — an unsubscribe link, or reply STOP by SMS. Opt-outs are honoured immediately, permanently, and across all our channels and sending numbers/addresses.

Who we share it with

We do not sell your personal information or your customers' information. We share data only with the service providers we need to run the service, and only for that purpose:

• Stripe — payment processing;
• Our email and SMS delivery providers — sending messages and enquiries;
• Google APIs — business-listing information used to build sites;
• Our hosting and infrastructure providers — running the platform.

Some providers may process data outside Australia; where they do, we take reasonable steps to ensure it's handled consistently with Australian privacy law.

Storage, security and retention

Your data is stored with industry-standard protections — encrypted transport, firewalled infrastructure and least-privilege access. We keep account and site data while you're a customer, and for 90 days after cancellation in case you return, after which we delete it. We keep limited billing records for as long as the law requires.

Cookies and tracking

Live business websites we host for our customers use only what's needed to function and to count anonymous page views — we don't run third-party advertising trackers on our customers' sites. Preview pages we operate ourselves may use cookies and similar technologies, including advertising and analytics services, to help us follow up about the preview; any such use is governed by this policy.

Your rights

You can ask us at any time to access, correct or delete the information we hold about you or your business, or to opt out of any communication. Just reply to any message from us or use the contact details in it, and we'll action it promptly.

Complaints and contact

If you have a privacy question or concern, contact us and we'll work with you to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time; the "last updated" date above always reflects the current version.